TERMS AND CONDITIONS

Customer care

At JW Imports, we are deeply passionate about bringing the unique beauty and natural elegance of teak root furniture into your homes and spaces. Our commitment to quality, sustainability, and unparalleled customer service is at the core of everything we do. We understand that choosing the right piece of furniture is not just about filling a space but about creating an environment that reflects your personal style and values.

Our Promise to You:

Quality Assurance: Each piece in our collection is crafted with the utmost care, using only the finest teak roots. We stand behind the craftsmanship and durability of our products, ensuring that they not only meet but exceed your expectations.

Sustainability Commitment: We are dedicated to responsible sourcing and environmental stewardship. Our teak root furniture is made from sustainably harvested or reclaimed materials, minimizing our ecological footprint while delivering products that are both beautiful and kind to our planet.

Personalized Service: Our knowledgeable and friendly customer care team is here to assist you every step of the way. Whether you need help selecting the perfect item, have questions about care and maintenance, or require assistance with your order, we are committed to providing you with personalized support.

Safe and Secure Shopping: We guarantee a safe shopping experience on our website with secure payment options and stringent privacy policies. Your trust and security are paramount to us.

Satisfaction Guarantee: Your satisfaction is our top priority. If you are not completely satisfied with your purchase, please contact us within 15 days of delivery. We offer easy returns or exchanges to ensure that you are delighted with your teak root furniture.

After-Sales Support: Our relationship with you doesn’t end after delivery. We provide comprehensive after-sales support, including care instructions and advice on how to maintain the beauty and longevity of your furniture for years to come.

Your Feedback Matters:

We continuously strive to improve our products and services and value your feedback immensely. Please do not hesitate to reach out to us with your thoughts, suggestions, or concerns. Together, we can ensure that your experience with JW Imports is nothing short of exceptional.

For any inquiries, support needs, or feedback, please contact our customer care team via email at contact@jwimports.co.uk.

Thank you for choosing JW Imports for your teak root furniture. We look forward to serving you and bringing the timeless elegance of teak into your life.

Warmest regards,

The JW Imports Team

Privacy & Safety

At JW Imports, we are committed to protecting the privacy and ensuring the safety of our customers. Our Privacy & Safety Statement outlines our practices regarding the collection, use, and protection of your personal information. We believe in transparency and want you to feel confident and secure when you buy with JW Imports.

Privacy Practices:

Information Collection: We collect information from you when you visit our website, place an order, subscribe to our newsletter, or interact with our customer service. This information may include your name, email address, phone number, and payment information. We only collect information that is necessary to fulfil your requests and improve our services.

Use of Information: The information we collect is used to process transactions, enhance your shopping experience, respond to your customer service requests, and, if you opted in, to send periodic emails about your order or our products and services. We may also use your information to personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

Information Protection: We implement a variety of security measures to maintain the safety of your personal information. Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site.

Information Sharing: JW Imports does not sell, trade, or otherwise transfer to outside parties your personally identifiable information without your consent, except as necessary to fulfil your request, e.g., to ship an order. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Cookies: Our website may use "cookies" to enhance user experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Your Consent:

By using our site, you consent to our Privacy & Safety Statement.

Your Rights:

You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us at our provided contact information.

Changes to our Privacy & Safety Statement:

Any changes to our privacy policy will be posted on this page. This policy was last modified on 10/02/2024.

Contacting Us:

If there are any questions regarding this Privacy & Safety Statement, you may contact us using the information below:

Email: contact@jwimports.co.uk

We are dedicated to protecting your privacy and ensuring a secure online shopping experience. Thank you for trusting JW Imports with your teak root furniture needs.

Sincerely,

The JW Imports Team

Wholesale Inquiries

Thank you for your interest in partnering with JW Imports for your wholesale needs. We are thrilled to consider forming a partnership with businesses that share our passion for high-quality, sustainably sourced teak root furniture. Our commitment to excellence, sustainability, and customer satisfaction extends to our wholesale partners, ensuring that you receive the best products and support for your business.

How to Inquire About Wholesale Opportunities:

Contact Us Directly:
- For immediate assistance and to discuss your wholesale needs in detail, please contact our dedicated wholesale team via email at contact@jwimports.co.uk or call us at +44 (0) 7979666763.

What We Offer Our Wholesale Partners:

Competitive Pricing: We offer attractive wholesale pricing on our extensive range of teak root furniture, allowing you to achieve a favourable margin while offering your customers high-quality, unique pieces.

Exclusive Selection: Gain access to exclusive products and designs available only to our wholesale partners, ensuring your collection stands out.

Support and Flexibility: Our team is dedicated to supporting your business needs, offering flexible order quantities, and working with you to accommodate special requests whenever possible.

Next Steps:

After receiving your inquiry, our wholesale team will review your information and reach out to discuss potential collaboration opportunities. We value building strong, long-lasting relationships with our wholesale partners and are excited about the possibility of working together.

Thank you again for considering JW Imports as your wholesale partner for exceptional teak root furniture. We look forward to the opportunity to grow our businesses together.

Warm regards,

The JW Imports Wholesale Team

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments